Exchanges & Returns
We want you to love what you wear. If something doesn’t fit quite right, here’s everything you need to know.
Return Policy at a Glance
- Return window: 14 days from the date of delivery
- Condition: Items must be unworn, unwashed, and in original condition with all tags attached
- Final sale: Hemmed items and [sale items] cannot be returned or exchanged
- Return shipping: Paid by the customer
- Refunds: Issued to your original payment method within 5–7 business days after we receive your return
Need a Different Size?
The fastest way to get the right size is to place a new order and return the original item at the same time.
- Order your new size on our website as usual. This way, it ships right away without waiting for your return to arrive.
- Return the original item following the steps below.
- Get your refund once your return reaches our warehouse and is inspected.
Not sure which size to choose? Check our Measuring Guide or message us your measurements and we’ll help you pick.
How to Return Your Order
Step 1 — Fill out the return form
Download and complete the form here: Return Form
Step 2 — Pack your item
Print the completed form and place it inside your return package with the item(s).
Step 3 — Ship it to our US returns address
Attn: Returns – Simple&Raw
Chutpol Chanaroke
212 E 500 S #3204
Salt Lake City, UT 84111
United States
Phone: (385) 445-0474
Step 4 — Send us your tracking number
Once shipped, email your return tracking number to support@simpleandraw.shop so we can follow your package and process your refund faster.
Frequently Asked Questions
Can I exchange directly for another size?
To get your new size as quickly as possible, we recommend placing a new order and returning the original item for a refund. This avoids waiting for your return to arrive before your new pair ships.
When will I get my refund?
Once your return arrives at our warehouse and passes inspection, we’ll process your refund within 5–7 business days. Your bank may take a few extra days to show it.
Do I need to pay for return shipping?
Yes, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service, as we can’t be responsible for returns lost in transit.
Can I return jeans that have been hemmed?
Hemmed items are customized to your order and are final sale. Please double-check your inseam before requesting hemming.
Can I return items I’ve worn or washed?
For hygiene and quality reasons, we can only accept items that are unworn, unwashed, and in their original condition.
I’m outside the US. Where do I send my return?
Please contact us at support@simpleandraw.shop before sending anything, and we’ll guide you through the process for your country.
Still have questions?
Reach out to us at support@simpleandraw.shop . Real people, real answers.
A few points to confirm before publishing:
- Return window, refund timing, and who pays return shipping. These weren’t in your original text, but US customers look for them first. I used common defaults as placeholders.
- Contact email. The original text asks customers to send tracking numbers but doesn’t say where.
- Personal name on the address. It’s fine to keep for delivery, but if you’d rather not display a personal name publicly, “Attn: Returns – Simple&Raw” is usually enough for the carrier, as long as the mailbox or unit is registered to receive it.
- Non-US returns. Your form link is a US page, so I added a line asking other countries to contact you first. Adjust if you have a separate process for the UK or Canada.