How long is delivery?

Expected time of delivery to destinations is 2-3 business days. When your order has left our warehouse you will receive a shipping confirmation with a tracking number so you can track your order whilst it is in transit.Please note delivery may take longer during periods of sale and public holidays.

Here is some good reading whilst you wait for your order to arrive!

My tracking isn't working?

It can take a few hours before the link is active, if not contact us and we will look into it.During sale season it may take up to 48 hours before your order is visible online.

Do you ship to Post Office boxes and FPO addresses?

No we don't. 

Can I change the address on my order?

Contact us as soon as possible with your order ID and the new address and we will do our very best.If the order is en-route the absolute easiest way is to directly contact UPS, give them your tracking number and they will help you out.

My order is late?

A shipping confirmation will be sent out to your e-mail address as soon as it's on its way. The shipping confirmation will contain a DHL tracking number which makes it possible for you to track your shipment and also see when DHL has scheduled their first delivery attempt.Please note that delivery can take longer during sale and public holidays.

Why aren't you shipping to my country?

We, unfortunately, don't ship to all countries due to market regulations but we will hopefully be up and running in a not too distant future. Stay tuned with our newsletter so you don't miss out on updates.